Harpera — Return & Refund Policy

Last updated: June 2026

1. Our Commitment

At Harpera, your satisfaction is our priority. If something is wrong with your order, we will make it right.

2. Personalized & Made-to-Order Items

Because all our products are custom-made to order, we do not accept returns or exchanges for:

•       Incorrect name, message, or design submitted by the customer

•       Change of mind after the order is placed

•       Size exchanges (please refer to our size chart before ordering)

Please double-check all personalization details before placing your order.

3. Eligible for Refund or Replacement

We will offer a full refund or free replacement if:

•       The product arrives damaged or defective

•       The item received is significantly different from what was ordered

•       The product is lost in transit (confirmed by carrier)

To request a refund or replacement, please email us at support@harpera.com within 30 days of delivery with:

•       Your order number

•       Clear photos of the issue

•       Brief description of the problem

4. Refund Process

Once your request is approved:

•       Refunds are issued to your original payment method within 5–10 business days

•       Replacement orders are processed within 2–5 business days

We do not require you to return the defective item.

5. Cancellations

Orders can be cancelled within 24 hours of purchase for a full refund. After 24 hours, production may have already begun and cancellation may not be possible.

To request a cancellation, contact us immediately at support@harpera.com with your order number.

6. Contact Us

Email: support@harpera.com

Response time: 1–2 business days (Monday–Friday)